This error arises because the attendee’s account has not been activated and registered.
Resolution:
Step 1. Navigate to the "Workshop Events" drop-down, select "Check-In Registrants"
Step 2. Confirm that the attendee's account has been created by searching for their information.
Note: If you can find their account, it’s more likely that they haven’t activated it yet. & If you cannot find their account, it’s more likely that they haven’t registered for the event yet.
Step 3. Instruct the attendee to search their inbox (including the spam/junk folder) for their activation/registration email. The email should contain the words “Activation”, “Cisco Security Workshops”, “Account Details”, or "Register for Event".
Step 4. In their activation email, instruct them to select the activation link to complete account activation.
Step 5. After the activation is complete, have the attendee try to sign in again.
Other Related FAQs:
- Who Can Proctor Workshop Events?
- How Do I Create a Workshop Event?
- How Do I Check-In Attendees to My Workshop Event?
- How to Sign Up for Workshops Yourself [Enrollment Keys]
- How Do I See My Survey Results?
- Will the Template Replace My Description?
- How Do I Invite Customers to My Workshop Event?
- What Time Zone Is Used When Creating Events?
- Why Do I Need to Give a Presentation?
- When Do Events Disappear from the Web UI?
- Can I Change the Proctor for My Workshop Event?
- How Do I See Who Participated In My Workshop?
- Can We Have More Than One Proctor for Our Workshop?
- Can I Create a Private Event or Set Permissions on My Event?
- How Long Will It Take to Get Confirmation of My Workshop Event?
- How to Qualify as a Proctor
- What Is a Proctor and What Do They Do?
- What Happens to People on the Waitlist When My Event Is Full?
- How Can I Get Permission to Lead the Train the Trainer Sessions?
- How Can I Encourage Attendee Survey Completion?
